MARITIME EDUCATION AND TRAINING QUALITY (METQUAL); AN APPLICATION ON DOKUZ EYLUL UNIVERSITY MARITIME FACULTY

The concept of quality and satisfaction related to education services have been discussed enthusiastically in last 30 years. Nowadays, almost all societies and organizations have established their own ISO 9001 – 2000 quality system with a certain accreditation association. Quality standards in maritime education have been exposed with International Convention of STCW 78/95. In quality systems to improve services and expand activities feedbacks and user’s satisfaction should be taken from users of these services. Dokuz Eylul University Maritime Faculty is taking many feedbacks from graduated students. The first version of the instrument used in this paper was developed and adopted from education service quality instrument by NAS (2000). The last version of the instrument, called as “METQUAL”, was developed considering MET needs and “Accreditation Board for Engineering and Technology”.

The validity and reliability of “METQUAL” was found satisfying in the pilot studies. In this study, the quality of the education and training service in Maritime Faculty (MF) of Dokuz Eylul University (DEU), Marine Transportation Engineering Department (MTED) is evaluated with the instrument of “Maritime Education and Training Quality” by the graduates from between 1999-2008.

At the end of research, the results of faculty’s service quality are presented according to graduates perception of service quality and the activities are explained, which should be done to develop and improve service quality of the faculty.